Current as of 30 Oct 2022
Cancellation and Refund Policy

By accessing our website, you are agreeing to be bound by these terms of service, and agree that you are responsible for compliance with any applicable local laws.

The terms hereof shall constitute Taple app under TogetherWeCan Technologies private limited ("Company") cancellation and refund policy in relation to the Solutions rendered on the Website ("Cancellation and Refund Policy"). Capitalized terms not defined herein shall have the meaning ascribed to them in the Terms of Use.
Cancellation and Refunds by Taple App
Please note that as a project owner, there may be certain deposit amount payments that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any payment for any reason, without any claims or liability to pay finance charges or interest on the amount. amiliarize yourself with the most recent version of this Privacy Policy.
Some situations that may result in your deposit payment being canceled include but are not limited to inaccuracies or errors in the project information, technical or technological problems or problems identified in relation to credit / debit / account / upi fraud.
We may also require additional verifications or information before accepting any payment. We will contact you if all or any portion of your deposit amount payment is canceled or if additional information is required to accept your payment. If your payment is canceled by us after you have been charged, the said amount will be refunded back to the same account.
Request Refund from project members
As a project owner, in case you need a refund of the deposit amount for any genuine reason, you can request a refund from your project member. You can do this from your Manage Project page.
After receiving the approval from the project member, the amount will be refunded to the same account with which the payment was made within 5-7 working days, deducting any bank charges that may have been applicable.
In case the project member does not respond to your refund request within 14 days, the automatic refund will be initiated and the amount will be refunded to the same account with which the payment was made within 5-7 working days after deducting any bank charges that may have been applicable.
You can check the refund detail from "Settings > Transaction" Tab
Refund after the release of the deposit amount
In case you find any serious discrepancy in the project commitments, project owners and project members can reach out to us with their concerns within 30 days after the released amount. For this you first need to go to the "Settings > Support and Feedback" tab and describe your concern and submit. We reserve the right, at our sole discretion after investigation Taple app team would take a fair decision based on the artifacts presented by both parties and would reach out to you over your registered email with the jurisdiction.
You can check the refund detail from "Settings > Transaction" Tab
There is a cost of the investigation process that would be levied on you by the Taple app. The cost is 15% of the refund amount which would be divided between both parties.
Note that Taple app is the platform just to connect the project owners and project members to work together. We don't guarantee the fulfillment of your requirements, project owners and project members are responsible for this and obliged to work ethically and honestly.
Approve the Refund request
As a project member, you can provide a refund to the project owner in case you were not able to deliver the expected requirements of the project owner. For this, you need to accept the Refund request received in your notification.
In case you do not respond to the Refund request for 14 days, it would be automatically approved by the system.